Privacy Policy

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

Personally identifiable information, such as your name, company name, email address, telephone number, and mailing address, that you voluntarily give to us when you fill out our contact form, request a consultation, or otherwise communicate with us. You are under no obligation to provide us with personal information of any kind; however, your refusal to do so may prevent you from using certain features of our website or engaging our services.

Derivative Data

Information our servers automatically collect when you access our website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our website. This information is used for internal analytics and to improve the performance and security of our website.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase consulting services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Business Information

In the course of providing consulting services, we may collect detailed business information including financial statements, operational data, organizational information, strategic plans, and other confidential business information. This information is collected solely for the purpose of providing consulting services and is subject to our strict confidentiality obligations described in Section 5 below.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:

• Respond to your inquiries and provide requested information about our consulting services
• Schedule and conduct consulting engagements
• Send you administrative communications, such as confirmations, invoices, and updates
• Improve our website and services based on usage patterns and feedback
• Monitor and analyze usage and trends to improve your experience with our website
• Notify you of updates to our website and services
• Perform other business activities as needed
• Comply with legal obligations

We do not sell, rent, or otherwise transfer your personal information to third parties for their marketing purposes. We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

3. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the website and improve your experience. When you access our website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the website.

We may use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences or filling in forms.
• Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us to know which pages are the most and least popular and see how visitors move around the site.
• Preference Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages.

4. Analytics

We may use third-party analytics services, such as Google Analytics, to help understand how our website is used. These services collect information sent by your browser as part of a web page request, including cookies and your IP address. This information is used to compile reports and to help us improve our website. The analytics services may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.

You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

5. Client Information and Confidentiality

We treat all client information with the highest level of confidentiality. Business information shared with us in the course of a consulting engagement — including financial data, operational information, strategic plans, personnel information, and any other confidential business information — is used solely for the purpose of providing the consulting services for which it was shared.

We do not share client business information with any third party without the explicit written consent of the client, except as required by law. We maintain strict internal controls over access to client information, limiting access to personnel who need it to perform their consulting responsibilities.

We are happy to execute a Non-Disclosure Agreement (NDA) before any substantive discussions begin. Please contact us to request an NDA.

Client information is retained only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Upon termination of a consulting engagement, client information is handled in accordance with the terms of the engagement agreement.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information. We do, however, take the following specific security measures:

• Encryption of sensitive data in transit using SSL/TLS technology
• Secure storage of client documents with access controls
• Regular review of our information collection, storage, and processing practices
• Restriction of access to personal information to employees and contractors who need to know that information to process it for us

7. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may use third-party service providers to help us operate our website and deliver our services, including web hosting providers, email service providers, and payment processors. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. California Privacy Rights

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your California privacy rights, please contact us using the information provided in Section 11 below.

9. User Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided in Section 11 below. We will respond to your request within 30 days.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide services to you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

When we no longer need personal information, we securely delete or destroy it in accordance with our data retention policies.

11. Contact Information

If you have questions or comments about this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact us at:

Chien Consulting Group LLC
2679 Menlo Ave
Los Angeles, CA 90007
United States
Phone: (323) 770-4646
Email: stephenchien@chiencons.com

12. Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.