Terms & Conditions

1. Website Use

The content on this website is provided for general informational purposes only. It is not intended to constitute professional consulting, financial, legal, or other professional advice. You should not act or refrain from acting based on any content on this website without seeking appropriate professional advice specific to your situation.

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.

We reserve the right to modify, suspend, or discontinue the website or any portion thereof at any time without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the website.

2. Consulting Services

Our consulting services are provided pursuant to a separate engagement agreement that will be executed between Chien Consulting Group LLC and the client prior to the commencement of any consulting work. The engagement agreement will specify the scope of services, deliverables, timeline, fees, and other terms specific to the engagement.

These Terms apply to your use of our website and to the general relationship between you and Chien Consulting Group LLC. In the event of any conflict between these Terms and the terms of a specific engagement agreement, the engagement agreement shall control with respect to the consulting services.

Our consulting services are advisory in nature. We provide analysis, recommendations, and guidance, but all business decisions remain the responsibility of the client. We are not responsible for the outcomes of business decisions made by clients, even when those decisions are based on our recommendations.

We reserve the right to decline any engagement at our sole discretion. We also reserve the right to terminate an engagement if the client fails to meet their obligations under the engagement agreement, including payment obligations.

3. Intellectual Property

The content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Chien Consulting Group LLC or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent.

With respect to consulting deliverables, the engagement agreement will specify the intellectual property rights applicable to work product created during the engagement. Unless otherwise specified in the engagement agreement, work product created specifically for a client becomes the property of the client upon full payment of all fees. General methodologies, frameworks, and tools developed by Chien Consulting Group LLC remain our property.

You may not use our name, logo, or trademarks without our prior written consent.

4. Client Responsibilities

Clients engaging our consulting services agree to the following responsibilities:

• Provide accurate, complete, and timely information necessary for the performance of consulting services
• Make key personnel available for interviews, meetings, and reviews as reasonably required
• Review and provide feedback on deliverables within agreed timeframes
• Make timely payment of all fees in accordance with the engagement agreement
• Maintain the confidentiality of any proprietary methodologies or tools shared by Chien Consulting Group LLC
• Comply with all applicable laws and regulations in connection with the consulting engagement

The quality and timeliness of our consulting services depends on the cooperation and responsiveness of the client. We are not responsible for delays or deficiencies in our services that result from the client's failure to fulfill their responsibilities.

5. Payment Terms

Payment terms for consulting services are specified in the engagement agreement. Unless otherwise agreed in writing, the following general payment terms apply:

• Project-based engagements require a deposit of 50% of the total project fee prior to commencement of work, with the balance due upon completion of the project
• Retainer arrangements are billed monthly in advance
• Invoices are due within 30 days of the invoice date
• Late payments are subject to a late fee of 1.5% per month on the outstanding balance
• We reserve the right to suspend services for accounts that are more than 30 days past due

All fees are quoted and payable in United States Dollars. We reserve the right to adjust our fees for new engagements with reasonable notice.

6. Disclaimer of Warranties

THIS WEBSITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, CHIEN CONSULTING GROUP LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the website will be uninterrupted or error-free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or other harmful components.

With respect to consulting services, we warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards. We do not warrant any specific business outcomes or results from our consulting services, as business outcomes depend on many factors outside our control.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CHIEN CONSULTING GROUP LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE WEBSITE OR OUR SERVICES.

Our total liability to you for any claims arising from or related to our consulting services shall not exceed the total fees paid by you to us in the three months preceding the claim. This limitation applies regardless of the form of action, whether in contract, tort, or otherwise.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

8. Confidentiality

Both parties agree to maintain the confidentiality of any confidential information disclosed in connection with a consulting engagement. Confidential information includes, but is not limited to, business strategies, financial information, client lists, proprietary methodologies, and any other information designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure.

The confidentiality obligations in this section do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without use of the confidential information; or (d) is required to be disclosed by law or court order.

9. Termination

Either party may terminate a consulting engagement in accordance with the terms of the engagement agreement. In the absence of specific termination provisions in the engagement agreement, either party may terminate the engagement with 30 days written notice.

Upon termination, the client shall pay for all services rendered through the termination date. We shall deliver all completed work product to the client upon receipt of payment for all outstanding fees.

We reserve the right to terminate access to our website at any time, without notice, for any reason, including if we believe you have violated these Terms.

10. Governing Law and Dispute Resolution

These Terms and any disputes arising from or related to them shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Any dispute arising from or related to these Terms or our consulting services that cannot be resolved through good-faith negotiation shall be submitted to binding arbitration in Los Angeles, California, in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted by a single arbitrator, and the decision of the arbitrator shall be final and binding on both parties.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.

11. Contact Information

If you have questions about these Terms and Conditions, please contact us at:

Chien Consulting Group LLC
2679 Menlo Ave
Los Angeles, CA 90007
United States
Phone: (323) 770-4646
Email: stephenchien@chiencons.com

12. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page with an updated "Last Updated" date. Your continued use of our website after any changes constitutes your acceptance of the new Terms.